Shipping Policy

UK DELIVERY

  • All orders to the UK take approximately 5-7 working days and cost £0.
  • All of our products are imported from EU countries. 
  • No additional cost will be incurred other than invoiced. 
  • We use a signed-for delivery service. Someone will need to be in to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery or collect from the depot.
  • Please do not refuse any delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return costs in the case of refused deliveries.

 

ADDITIONAL DELIVERY INFO

  • There is no next day delivery option.
  • Deliveries are made Mon-Fri 8 am to 7 pm, there is no Saturday service available.
  • Whilst we endeavour to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country.
  • Please do not refuse any delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return costs in the case of refused deliveries.
  • Please contact us, for International Delivery we calculate the price individually. 

 

RETURNS

  • We do not cover your shipping costs back to us.
  • We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you.

SALE ITEMS

  • Sale items cannot be returned.

LATE RETURNS

  • Your items should be sent back to us within 14 days of receipt by you. Late returns cannot be accepted and may be returned to you.

 

IMPORTANT INFORMATION

  • Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.
  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  • Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
  • We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
  • Due to work with a few European suppliers; if ordered more than one item, you may receive your order in more than one packAGE. 

     

    Thank you for visiting and shopping at Evolescent.